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By booking on our courses you are agreeing to these terms of business

Course Booking Terms & Conditions


1.1    We operate the website (the “Website”). We are URBAN TRAINING ACADEMY School Ltd, a company incorporated in England and Wales with company number 11813372, whose registered office is at 20-22 Wenlock Road, London, England, N1 7GU.
1.2    These Course Booking Terms & Conditions (“Terms”) will apply to the contract between you and URBAN TRAINING ACADEMY School Ltd (“us” / “we”) of the provision of any of our courses to you. Please read these Terms carefully and make sure that you understand them, before booking on one of our courses.
1.3    We amend these Terms from time to time. Every time you wish to book a course, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 24.02.21.
1.4    If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us when booking.
1.5    You can contact us by telephoning our customer service team at 01634 710 146 or by writing to us at or unit 10a, centre court, Rochester, me2 4bq.



2.1    You can initiate a booking enquiry for a course you are interested in by contacting us via our Website, social media, email address or telephone number (“Booking Enquiry”).  Should you have any special requests please let us know.
2.2    Once we have received your Booking Enquiry we may contact you (either by phone or email) for further information relating to your Booking Enquiry.  
2.3    We will then will let you know (either by phone or email) what options are available including whether your preferred course(s) is (or are) available on your preferred dates, the applicable course fees, and whether we can accommodate any special requests made by you.
2.4    Where you wish to proceed with one of the options notified to you by us, you agree to provide us with such information as we may request, which is accurate and up to date, including evidence of your qualifications to ensure you are eligible to take the course in line with our insurer’s requirements.   
2.5    We will email you our booking reservation email which will amongst other things confirm:
a)    The Course(s);
b)    The date of your Course(s)- this commences the minute you receive your pre-learning, theory or practical date, which ever is sooner.
c)    The Course fees;
d)    A link to these Terms and conditions; and
e)    log-in details to the secure payment page to pay the relevant course fee.
2.6    Should you wish to accept our booking reservation please follow the relevant link in the booking reservation email and make payment.  Upon receipt of payment of the relevant course fee you will be sent an email confirming your booking- ONCE DEPOSIT has been paid you are acknowledging the terms of business made available to you both ONLINE and on your initial offer letter.
2.7    We only accept payment by direct debit, credit card, bank transfer.
2.8    Subject to these Terms and any information set out on our Website concerning the course, we will provide the course as specified in the course information using reasonable skill and care.
2.9    Unless otherwise agreed by us in writing, should you book a course 'bundle' which comprises more than one course, you agree to complete all courses within the bundle within 12 weeks of booking.



3.1    We will endeavour to cover all the topics outlined in the course information with reasonable skill and care and in accordance with practices consistent with the professional standards in the industry, but we accept no liability for failure to cover all or any part of those topics, and reserve the right to vary the course contents at any time.
3.2    Neither the statement of objectives nor any other matter contained in the course information shall constitute a representation, condition or warranty by us that you will achieve the objectives stated or otherwise achieve a particular level of knowledge or competence.
3.3    You acknowledge that opinions expressed by our trainers are those of the individual trainer and not necessarily ours.



4.1    We reserve the right to cancel a course in the event that the relevant trainer is unavailable due to illness or any other unforeseen circumstances, if the venue is unavailable, if there are insufficient bookings, or for any other reason which is beyond our reasonable control. In this situation every effort will be made to reschedule the course and if this cannot be done, we will refund the course fees in full. No payments will be made for your travel, accommodation, or administrative costs incurred as a result.
4.2    You may cancel your booking up toto 28 before the course has began ( see section 2.5b) by emailing us at providing details of your course booking and notifying us of your cancellation, in which case we will make a full refund of the course fees, less a £50 administration fee. After this point, if you cancel or are unable to attend a course for any reason (including travel disruption, illness, or any other reasons outside of your control, or because we do not believe you are able to safely perform the practical elements of the course), no refunds will be issued.


5.1    You accept that some courses have a practical component to them which carries an inherent degree of risk. In particular, some procedures involve using needles or other sharp objects.  You must carry out all procedures with due care, skill and attention and strictly in accordance with the instructions of your course trainer. Failure to do so may result in personal injury.
5.2    You must at all times work within your own ability and scope of practice, if you are not confident in performing a procedure, you must immediately let your trainer know.
5.3    You must not perform any procedure which you do not think you are able to do safely. We reserve the right to refuse your acceptance on a course if we feel it is outside your scope of practice or skill set and may put other participants at risk of injury. 
5.4    Procedures can involve physical exertion, and you must be confident in your ability to cope with any physical demands involved. If you are not confident that you can do this, or you experience any pain or discomfort, you must inform your trainer immediately.
5.5    You shall co-operate with us in all matters relating to the course you have booked including ensuring all information you provide to us about yourself is accurate and up to date. 
5.6    You shall at all times when attending and participating on the course act in a professional manner and act courteously to staff and other participants whom you may encounter on the course.
5.7    Should you book multiple course ‘bundles’ you have a 6 month period from agreement to complete, failure to do so will result in cancellation and a refund will not be refunded.
5.8    If you do not comply with your responsibilities set out in these Terms, or we consider that you are not capable of attending or completing any aspect(s) of a course, we reserve the right to prevent from attending such aspect(s) and/or remove you from such aspect(s) without a refund.



6.1    Any course materials which we may provide to you as part of a course (whether in electronic form, hard copy or otherwise) are provided to you for your own personal use only, and must not be copied, distributed, or otherwise used by you other than to supplement the course. You must not provide any course materials to any third parties nor use them to offer any form of training to others which may compete with us.  
6.2    You acknowledge that all intellectual property rights in any course materials provided by us to you are owned by us (or our licensors).

6.3 You acknowledge that once materials have been received your course has began.



7.1    A certificate of completion is awarded on completion of a course subject to the trainer confirming you have met the relevant course criteria and achieved the relevant standards to pass the course. 
7.2    We reserve the right not to provide certification or continue with training should we feel it is necessary to do so for safety and/or professional standards or we become aware that information you provided to us as pre-course requirements (e.g. qualifications and experience) was inaccurate or untrue. 



8.1    You must seek permission from the trainer and other participants on the course before taking any photographs or videos during any of our courses. Any photos and videos taken on the training course are solely for your own personal use and must not be published or shared with anyone else.
8.2    Your participation in the course may be recorded, and by participating in a course, you agree to our using images and video of you in our promotion of the courses. If you do not wish to be recorded, please inform your trainer upon arriving at the course.



9.1    The course venue may have its own rules and guidelines, which you must also obey. You may also be required to sign additional terms and conditions or contracts in relation to your use of the course venue. If you do not agree to (and comply with) these, you will not be able to participate on the course and you will not be issued a refund.
9.2    Any allergies, medical conditions or dietary requirements should be notified to us along with your booking.



10.1    Nothing in these Terms limits or excludes our liability for death or personal injury resulting from our negligence or for our fraud or fraudulent misrepresentation, or for any other liability which can’t be lawfully excluded or limited. 
10.2    All warranties, conditions and other terms implied by statute or common law, including without limitation those relating to fitness for purpose and non-infringement, are to the fullest extent permitted by law, excluded from the contract.
10.3    Subject to clause 10.1 and clause 10.2, in respect of our liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, whether direct or indirect, arising in connection with the performance, or contemplated performance, of the contract:
a)    we will not be liable for loss of profits; loss of use or corruption of data or information; or for any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses;
b)    we will not be liable for any loss or damage of whatever nature caused by your failure to comply with these Terms; and 
c)    our total liability shall be limited to the course fees paid or payable by you in respect of the course.


11.    PRIVACY 

11.1    Your personal details are subject to our Privacy Policy. In any event, we will not pass on your personal details to any third party other than as necessary to provide the course or as set out in these Terms and our Privacy Policy.
11.2    We may use your details to contact you for marketing purposes in relation to future courses. If you would prefer not to receive these marketing communications, please let us know by emailing


12.    GENERAL 

12.1    Variation. We may vary these Terms by updating them at any time. Other than as agreed by us in writing, these Terms will apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing. 
12.2    Waiver. A waiver by us of any right under these Terms or by law is only effective if it is in writing and it applies only to the circumstances for which it is given. Our failure or delay in exercising any right or remedy under these Terms or by law shall not constitute a waiver of that (or any other) right or remedy, nor preclude or restrict its further exercise. No single or partial exercise by us of such right or remedy shall preclude or restrict the further exercise of that (or any other) right or remedy.
12.3    Severance. If any provision of these Terms (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of these Terms, and the validity and enforceability of the other provisions of these Terms shall not be affected.
12.4    Entire agreement. These Terms constitute the whole agreement between the parties and supersedes all previous agreements between the parties relating to its subject matter. You acknowledge that, in booking the course, you have not relied on, and shall have no right or remedy in respect of, any statement, representation, assurance or warranty (whether made negligently or innocently) (other than for breach of contract). Nothing in this clause shall limit or exclude any liability for fraud.
12.5    Assignment. You shall not, without our prior written consent, assign, transfer, charge, mortgage, subcontract or deal in any other manner with all or any of your rights or obligations under these Terms.
12.6    Rights of third parties. Except as set out in these Terms, a person who is not a party to these Terms shall not have any rights under or in connection with them.
12.7    Governing law and jurisdiction. These Terms and the contract shall be governed by, and construed in accordance with, the law of England and we and you agree to the exclusive jurisdiction of the courts of England.

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